Terms of service
Welcome to Hawtkeys By accessing and using our website at Hawtkeys, you agree to comply with and be bound by the following General Terms and Conditions. Please read these carefully before making any purchases or using our services.
1. General Information
Hawtkeys an online store selling high-quality hoodies and apparel. Our contact information is as follows:
2. Use of Website
By accessing or using this website, you agree to use the site for lawful purposes only. You agree not to use the website in any way that may damage, disable, or interfere with its functionality.
3. Product Availability
All products listed on the website are subject to availability. While we strive to maintain accurate stock information, availability may change without notice. We reserve the right to discontinue any product at any time.
4. Pricing & Payment
Prices are listed in Indian Rupees (INR) and are subject to change without prior notice. Payment for orders can be made through various methods offered on our site, including credit/debit cards, wallets, and other approved online payment systems. By making a payment, you confirm that the payment details provided are correct and authorized.
5. User Accounts
To place an order, you may be required to create a user account with a username and password. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.
6. Privacy Policy
We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy to learn more about how we collect, use, and protect your personal data.
7. Intellectual Property
All content on the website, including but not limited to text, graphics, logos, images, and software, is the property of Hawtkeys or its content suppliers and is protected by intellectual property laws. You may not use any content from the website without express written permission.
8. Limitation of Liability
We make every effort to ensure that the information on our website is accurate and up-to-date. However, we cannot be held responsible for any errors or omissions in the content or for any damages that may occur as a result of using the site.
9. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes relating to these terms shall be subject to the jurisdiction of the courts in India.
10. Changes to Terms & Conditions
Hawtkeys reserves the right to update or change these Terms & Conditions at any time. Any changes will be posted on this page with the revised date. Please check this page periodically to stay informed.
By using our website, you acknowledge that you have read, understood, and agree to be bound by these General Terms & Conditions.
Refund and Return Policy
1. Return Policy
Return Window: Returns can be placed within 48 hours of receiving your order. After this period, we are unable to accept returns.
Condition for Return: Items must be unused, unworn, and in their original packaging with all tags attached.
Return Process: To initiate a return, please contact us via email at sales@hawtkeys.com within 48 hours of receiving the product. We will guide you through the return process and provide instructions.
2. Refund Policy
Refund Processing Time: Refunds will be processed and credited back to your original payment method within 5-7 business days after we receive the returned item. Please note that the time for the refund to appear in your account may vary depending on your payment provider or bank.
3. Shipping Fees for Returns
Customer Responsibility: Shipping costs for returns are the responsibility of the customer unless the item is defective, damaged, or incorrect. In such cases, we will cover the return shipping costs.
4. Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us immediately at sales@hawtkeys.com. We will arrange for a replacement or issue a full refund, depending on your preference.
5. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and issue a refund. Once the item is shipped, it will follow our return and refund process.
6. Refund Confirmation
Once your refund has been processed, you will receive an email confirmation. If you do not see the refund within 7 business days, please reach out to us for further assistance.
NOTE:
- Faulty Products: Returns are eligible only if you receive a faulty product and make a return request within 24-48 hours of delivery.
- Customized Products: We do not accept returns for customized products under any circumstances.
- Return Period: No returns are accepted beyond the 48-hour return window.
- Return Shipping: The company will bear the shipping cost for returns of faulty items only.
Shipping Policy
Thank you for shopping with Hawtkeys We strive to provide you with a seamless shopping experience and timely delivery. Below is our general shipping policy for all orders placed on our website Hawtkeys.
1. Order Processing Time
Once you place an order with us, it will be processed within 1-2 business days. Please note that orders are only processed on business days (Monday to Friday, excluding public holidays).
2. Shipping Time
We aim to deliver your products within 5-7 business days from the date of order processing. Delivery times may vary based on your location, product availability, and external factors such as weather or courier delays.
3. Shipping Methods & Rates
We offer standard shipping for all domestic orders within India. Shipping costs are calculated at checkout based on your delivery address. You will be able to view the exact shipping charges before completing your purchase.
4. Delivery Location
We currently only deliver to addresses within India. Unfortunately, we do not offer international shipping at this time.
5. Order Tracking
Once your order is shipped, we will provide you with a tracking number and a link to track the status of your delivery. You can check the status of your shipment at any time through the courier’s website.
6. Shipping Delays
While we strive to deliver your order on time, certain factors such as high demand, courier delays, weather conditions, or unforeseen events may cause delays. We will notify you of any significant delays and work to resolve the issue as quickly as possible.
7. Shipping Address
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for any delays or non-delivery caused by incorrect or incomplete address information. If you need to update your shipping address, please contact us immediately at sales@hawtkeys.com
8. Packaging
We take care to package your items securely to ensure they arrive in perfect condition. All products will be packed using appropriate materials for safe transit.
9. Damaged or Lost Items
In the unlikely event that your order arrives damaged or is lost during transit, please contact us within 7 days of receiving your order. We will assist you in resolving the issue, either through a replacement or refund, as per your preference.
