We are committed to delivering quality products and offer a 1-year warranty for our customers in India, covering any craftsmanship or hardware defects. Please review the following conditions to ensure warranty eligibility.

Warranty Coverage

• Coverage Period: Our 1-year warranty covers manufacturing defects in craftsmanship and hardware.
• Eligibility Requirements: Warranty is valid only if the device has not been opened, modified, or tampered with in any way. Any sign of unauthorized repairs or tampering will void the warranty.

Exclusions

• Not Covered: This warranty does not cover damage due to:
  • External damage from mishandling, drops, impacts, or liquid exposure.
  • Wear and tear from regular use, such as cosmetic scuffs or scratches.
  • Damage caused by unauthorized modifications or repairs.

Warranty Claim Process

• Customer Shipping Responsibility: Customers are responsible for covering shipping costs when sending the device to us for warranty assessment.
• Device Evaluation: Upon receiving the device, our team will inspect it for eligibility under the warranty terms.
  • Important: If any malpractice, tampering, or unauthorized repair is detected, we reserve the right to retain the device.
  • In such cases, customers may choose to pay return shipping fees if they wish to have the device sent back.

Contact and Support

If you believe your device is eligible for warranty support, please contact us at hello@hawtkeys.com with your order number and a description of the issue.

This warranty is limited to the original purchaser and is non-transferable. We are here to assist you and ensure the durability and reliability of your Hawtkeys product.